Sara Lee Exceeds Expectations with Process Based Leadership

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Sara Lee Bakery in Greenville, SC Exceeded All Expectations Using Process Based Leadership^®

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(Alpharetta, GA) June 10, 2009

The senior management team at Sara Lee Bakery in Greenville, SC is a true believer in the attributes of Process Based Leadership. Their bakery received a very special award from the Food Service Division of the organization. They were later awarded the "Team Award" for fiscal year as well. This award recognizes them for superior leadership in handling each and every aspect within the organization. The Greenville location is considered a role model for the other 60 Sara Lee locations to emulate.

Sonny Eppes, a Competitive Solutions, Inc. Consultant, brought thirty-two hours of training to each and every one of the two hundred employees at the Greenville location. "This was somewhat of a difficult situation," stated Sonny. "We were combining twenty-year employees with newly hired employees. As we started the process, many employees were not enthusiastic. But after the first few session, they truly 'bought-in' to the processes." "The Competitive Solutions, Inc.'s training really relates the employee's day-to-day life to the organization�s goals. People can see how their work builds the organization and in-turn the organization supports the employee."

In addition, the Greenville location "blew away" their financial goals for the fiscal year. They were also awarded the Food Service Division's "Integregity Award" for improvements in the location's safety record as well as the "Inclusion Award" for food safety and financial goals.

-article from "Living Your Leadership Legacy" Newsletter
by Competitive Solutions, Inc.

Competitive Solutions, Inc.(CSI) is a leadership training and consulting company that specializes in helping organizations improve communication, develop meaningful business scorecards, create accountability at all levels and set behavioral expectations using a business alignment system called Process Based Leadership.�

CSI's Current State Organizational Analysis Free Self-Assessment Survey
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Please provide the following contact information, read the following statements and assign a rating to each based on how you see yourself, your team and the organization. Your results will be e-mailed to you automatically. If you need any assistance, please call us at (800) 246-8694.

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Communication

1. My organization has an auditable face-to-face communication system linking all areas and functions to a common communication chain ensuring free flow of information up, down and across the organization on a weekly basis through the use of non-negotiable department meetings.

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2. Our organization expects all meetings to run with habit, discipline and structure thereby supporting the overall business and in turn demonstrating a low tolerance of ineffective time spent in meetings.

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3. Scheduled meetings are routinely held for each business unit or department. The meetings open and close with an action register. The meetings follow a timed agenda. The meetings start and stop on time.

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Business Focus

4. Our organization has a business scorecard system linking the organizational strategy to key tangible and measurable focus areas which cascades throughout all organizational levels and functions.

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5. When scorecards have been consistently green or red for 90 days, team members drive the discussion around understanding why the goal is consistently achieved or missed and if it should be raised or lowered.

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6. Corrective action plans are documented for all scorecard goals that are below target and evaluated for their effectiveness.

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7. Formal critical metrics are reviewed in every weekly meeting to ensure proactive metric action and status updates. This process provides advance action on critical business objectives and ensure that the scorecard data is being proactively driven to action prior to the monthly historical summation.

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Accountability

8. Action Registers are utilized in all meetings throughout the site and updated on a regular basis.

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9. When overwhelmed with an abundance of tasks, the action register is utilized to prioritize tasks and projects.

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10. The majority of the items on the team action registers are pro-active, not reactive actions to issues and problems.

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11. Leaders and team members are comfortable giving feedback to team members and the leaders.

1 / 2 / 3 / 4 / 5

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