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Growing Strong Leaders: Establishing an Effective Mentoring Process
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(Alpharetta, GA) April 6, 2009

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Each day, in most businesses, leaders are being asked to do more and more. With this increased workload and added responsibilities, an often-missed point is continuing to develop the core and critical leadership traits to sustain business success. While many organizations place a tremendous emphasis on employee growth and development, often the leader is left out of this process. Developing an effective marketing process is critical to an organization’s long-term survival. Successful leaders are on the front lines of change and transition. An effective mentoring process can equip leaders to seize their role in driving that change. CSI offers a simple process that would allow for this critical process to be realized.

Implementing a successful mentoring process
Let’s assume that we are discussing the establishment of this process in a manufacturing environment. In most plants, there is a plant manager and his/her staff. Typically, there are about ten managers on this team. We believe that this team, the primary team, should have the human resources department compile and distribute a list of names of the next level management – typically supervisors. For discussion purposes, let’s assume their total number of people in this group is 20. We believe that the primary team should evenly distribute these names to each of the managers. This could give each manager two people with who they are to mentor. This will allow for frequent one-on-one dialog and contact. This approach also creates a small mentoring team which allows for collaboration and group learning.

Once the mentoring teams are established, CSI recommends the following process:
Step 1: Manager meets with each member individually
• Compile an information sheet on each mentor candidate to understand who they are, where they are and most importantly, where they want to go.
• Manager and candidate establish a routine meeting frequency which would include:
o Breakfast or lunch meetings
o Frequent phone calls
o Monthly status meetings
o Annual 360’ feedback processes

Step 2: Manager establishes a process for his Mentoring Team discuss needs and next steps. Potential actions the manager could take:
• Create a monthly book club to read and discuss latest business trends and philosophies
• Identify a local educational opportunity for the team to attend and then debrief on the applicability to their work life
• Establish growth and development expectations and promote a 360’ feedback process whereby each mentor candidate assesses performance and provides corrective actions
• Lead situational leadership exercises to teach the candidates how to handle difficult business issues in a fair and consistent manner

Step 3: Mentor candidate creates a succession planning process and evaluate performance against career milestones

While this process is simple and takes little time, it is critical that leaders take an action role in the development of future leaders. The number one reason cited for employee satisfaction is feeling secure in one’s ability to do an effective job and be acknowledged and appreciated in doing that job.

What are you doing in your organization to "Grow Strong Leaders?"

-article from "Living Your Leadership Legacy" Newsletter
by Competitive Solutions, Inc.


Competitive Solutions, Inc.(CSI) is a leadership training and consulting company that specializes in helping organizations improve communication, develop meaningful business scorecards, create accountability at all levels and set behavioral expectations using a business alignment system called Process Based Leadership



CSI's Current State Organizational Analysis Free Self-Assessment Survey
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Please provide the following contact information, read the following statements and assign a rating to each based on how you see yourself, your team and the organization. Your results will be e-mailed to you automatically. If you need any assistance, please call us at (800) 246-8694.

Name:
Company:
Address:
City, State & Zip:
Phone:
Fax:
E-mail:

Select the number which comes closest to representing how true you believe each statement to be for you and/or your organization.
Use a scale of 1-Never 2-Rarely 3-Sometimes 4-Usually 5-Always
Communication
1. My organization has an auditable face-to-face communication system linking all areas and functions to a common communication chain ensuring free flow of information up, down and across the organization on a weekly basis through the use of non-negotiable department meetings.
1 / 2 / 3 / 4 / 5
2. Our organization expects all meetings to run with habit, discipline and structure thereby supporting the overall business and in turn demonstrating a low tolerance of ineffective time spent in meetings.
1 / 2 / 3 / 4 / 5
3. Scheduled meetings are routinely held for each business unit or department. The meetings open and close with an action register. The meetings follow a timed agenda. The meetings start and stop on time.
1 / 2 / 3 / 4 / 5
Business Focus
4. Our organization has a business scorecard system linking the organizational strategy to key tangible and measurable focus areas which cascades throughout all organizational levels and functions.
1 / 2 / 3 / 4 / 5
5. When scorecards have been consistently green or red for 90 days, team members drive the discussion around understanding why the goal is consistently achieved or missed and if it should be raised or lowered.
1 / 2 / 3 / 4 / 5
6. Corrective action plans are documented for all scorecard goals that are below target and evaluated for their effectiveness.
1 / 2 / 3 / 4 / 5
7. Formal critical metrics are reviewed in every weekly meeting to ensure proactive metric action and status updates. This process provides advance action on critical business objectives and ensure that the scorecard data is being proactively driven to action prior to the monthly historical summation.
1 / 2 / 3 / 4 / 5
Accountability
8. Action Registers are utilized in all meetings throughout the site and updated on a regular basis.
1 / 2 / 3 / 4 / 5
9. When overwhelmed with an abundance of tasks, the action register is utilized to prioritize tasks and projects.
1 / 2 / 3 / 4 / 5
10. The majority of the items on the team action registers are pro-active, not reactive actions to issues and problems.
1 / 2 / 3 / 4 / 5
11. Leaders and team members are comfortable giving feedback to team members and the leaders.
1 / 2 / 3 / 4 / 5

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