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Course Descriptions
GAP Analysis
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Purpose: |
An on-site evaluation to determine an organization or department's strengths and areas for development. Based on the results of the evaluation a detail plan will be developed to fill in the gaps.
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Duration: |
Analysis: 1-5 days, depending on facility size
Plan Development: 1-5 days, depending of facility size
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Overview: |
A gap analysis is an evaluation tool to ascertain the current state of the business versus the desired state of the business within an organization or department. The analysis provides the information that will allow an organization or department to build upon the strengths and improve upon the areas for development. CSI consultants develop a plan with recommendations for next steps based on this analysis. The plan includes specific processes that must be implemented to fill the gap. Processes could include interpersonal processes, business focus processes, communication processes, and problem solving processes, among others.
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Audience: |
During Assessment: The analysis consists 30 minutes interviews with a random selection of employees (all levels, areas, shifts), with surveys completed by all (or a representative sample) employees.
Plan Development: Senior Leader and Staff, Design/Steering Committee, Union Officials
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Materials: |
Clients receive detailed results highlighting Strengths, Areas of Development, Process Recommendations and Next Steps
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Key Outcomes: |
- Identification of organizational or department strengths
- Identification of issues that require immediate or long-term attention
- Analysis of structural processes that support or hinder group performance
- Statistical survey results for business process application in; customer service, quality, business accountability, communication, and performance feedback
- Short-term process recommendations for immediate implementation
- Long-term process recommendations
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Competitive Solutions, Inc. -- (800)246-8694
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