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Course Descriptions
Communication - Effective Meetings
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| Purpose: | To teach the elements and processes necessary for efficient, business-focused communication meetings that drive to action and focus on outcomes
| | Duration: | 2-4 hours, dependent upon delivery method used
| | Overview: | Face-to-face communication is necessary at all levels of an organization. Communication does not happen by chance - it requires structure and discipline! The most common form of communication, meetings, are also the least popular. While meetings can be time consuming, effective meetings use that time to drive to specific outcomes, utilize the input of all participants, and assign accountability for business results. Participants will learn 6 key elements of effective business meetings and will develop the standard communication processes that their work group will use to promote timely, consistent information flow.
| | Audience: | | | Delivery: | CSI Consultant Led, Train-the-Trainer, and Off-the-Shelf
| | Materials: | Participants will receive a workbook that includes process development pages and a course evaluation form
| | Key Outcomes: | A mutually agreed upon consistent, business-focused communication process for routine workgroup meetings is written to include:
- Characteristics of effective, business-focused meetings
- Elements of effective meetings
- Role and responsibilities of meeting participants
- Role and responsibilities of meeting facilitator
- Role and responsibilities of note taker
- Role rotation process for maximizing participation and accountability
- Standard agenda
- Routine meeting schedule and times
- Techniques for effective meeting facilitation
- Use of action register to record meeting outcomes
- Meeting ground rules for appropriate meeting behaviors
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Competitive Solutions, Inc. -- (800)246-8694
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