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Course Descriptions
Communication - Interpersonal Skills
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| Purpose: | To provide participants with processes and techniques for understanding and adapting communication and behavioral styles to create positive relationships
| | Duration: | 2-4 hours, dependent upon delivery method used
| | Overview: | The cornerstone of creating successful group dynamics is to understand the strengths and potential vulnerabilities each member brings to the workgroup. By understanding methods of communicating, decision making, expressing anger and providing direction, group members gain insight to different behavioral styles and can adapt their own behaviors to meet the needs of others. Participants will review the difference between perceptions and intentions and develop action plans for minimizing negative personality perceptions.
| | Audience: | Any organizational employee, organizational group, or project team
| | Delivery: | CSI Consultant Led, Train-the-Trainer, and Off-the-Shelf
| | Materials: | Participants will receive a workbook that includes process development pages and a course evaluation form
| | Key Outcomes: | A fully developed written business process which identifies various behavioral/communication styles and the methods for dealing effectively with each communication/behavioral style to enhance group dynamics to include:
- Identification of 4 key behavioral styles
- Understanding strengths and vulnerabilities of each behavioral style
- Evaluation of one's own behavioral tendencies
- Evaluation of the workgroup's behavioral tendencies
- Methods for approaching each behavioral style
- How each behavioral style reacts under stress or during conflict
- Steps for creating positive working relationships
- Adjusting one's own style for the benefit of others
- Action plans for improving personality perceptions
- Necessity of managing by process, not personality
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Competitive Solutions, Inc. -- (800)246-8694
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