To improve interpersonal and communication skills by exposing participants to situations, techniques and processes for giving and receiving constructive feedback
Duration:
4 hours
Overview:
This key communication course focuses on the responsibility we all have as individuals to give and receive feedback on a regular basis. Feedback between individuals is extremely important to effective operations and continued business success. Participants learn a feedback process and role play feedback situations for practice and benchmarking. Students leave with a customized process for one-on-one feedback.
Audience:
Any organizational employee, organizational group, or project team
Delivery:
CSI Consultant Led, Train-the-Trainer, and Off-the-Shelf
Materials:
Participants will receive a workbook that includes process development pages and a course evaluation form
Key Outcomes:
A fully developed written process for promoting, evaluating, and providing open and honest feedback in a timely manner to include:
How routine feedback benefits individuals, work groups, and the organization
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