To expose participants to advanced conflict resolution tools, building on interpersonal and business processes, leading to increased teamwork and business efficiency
Duration:
8 hours
Overview:
Conflict is a natural occurrence in the work place. Fortunately, we do not have to let it rule the work place! Utilizing specific action steps, work groups can efficiently and effectively resolve conflict so that it stays resolved. Participants will learn specific tools such as agendas, action plans, expectation reviews, and feedback to increase the probability of resolving conflict. Situations, role plays, and case studies will be utilized to drive key points and practice key learnings.
Audience:
Any organizational employee, organizational group, or project team
Delivery:
CSI Consultant Led
Materials:
Participants will receive a workbook that includes process development pages and a course evaluation form
Key Outcomes:
A mutually agreed upon workgroup process for effectively and efficiently resolving business and interpersonal conflicts to include:
Foundations for conflict resolution
Building blocks for successful resolutions
Long term benefits of conflict resolution
Approaching conflict without increasing emotions
Process steps to initiate the conflict resolution process
Common ground to gain support
Driving conflict to action for resolution
Consequences for inappropriate behaviors
Using feedback to clarify perception versus intention
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