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Course Descriptions
Communication Assessment
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Purpose: |
To ascertain the level of communication process application within an organization and identify key areas for improvement
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Duration: |
1-5 days, depending on facility size
Debrief: 4 hours
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Overview: |
An in depth assessment is an important step for any organization preparing to make improvements in communication. The assessment is critical for assessing the organizations current level of process implementation. The primary strengths of an organization are evaluated as well as the areas for development. Based on analysis of pre-read materials, personal interviews, surveys and observation of facility, CSI prepares a report that includes strengths, areas of development, initial, short-term and long-term recommendations, statistical analysis of data, quotes and supporting materials. Presentation of results and planning for next steps take place during a one half day debrief session.
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Audience: |
During Assessment: The assessment consists of 30 minutes interviews with a random selection of employees (all levels, areas, shifts), with surveys completed by all (or a representative sample) employees.
Assessment Debrief: Senior Leader and Staff, Design/Steering Committee, Union Officials
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Materials: |
Clients receive detailed results highlighting Strengths, Areas of Development, Process Recommendations and Next Steps
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Key Outcomes: |
- Actively listening to peer concerns and taking appropriate action
- Respecting fellow employee opinions/ideas though they may differ
- Sharing information with all members to promote overall success
- Communicating openly and honestly with members of the department
- Manager communicating openly and honestly with members of the department
- Manager promoting a climate where people are comfortable discussing problems
- Relating to others in a personable, professional and accepting way
- Individuals attempt to identify and understand differences in people's styles
- Working constructively with others despite differences
- Departmental communication with internal/external customers to ensure needs are being satisfied
- Regular, routine, structured meetings
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Competitive Solutions, Inc. -- (800)246-8694
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