Every organization, large or small suffers from "Institutionalized Behavior"; negative behaviors that have been tolerated for such a period of time that now they have become a condoned and accepted part of the culture. Often these behaviors become an anchor to high performance. The setting of behavioral expectations is the foundation for permanently removing this type of negative institutionalized behavior from the organization and elevating individual and organizational performance.

To ensure alignment of organizational philosophy to action, establishment of behavioral expectations is driven by the organization's values which define appropriate behaviors in the business. Unfortunately, many employees today are not familiar with their organization's values or what these values even look like in the workplace. In order to drive employee accountability around behaviors, employees must be able to identify acceptable and unacceptable behaviors as well as utilize a clear process to address any behavioral issues that may arise.

In CSI's Process Based Leadership^® business alignment system, behavioral expectations instill the organizational discipline that allows for sustainment of the communication, business focus, and accountability processes.

To receive sample of CSI's Process Based Leadership^® behavioral expectation process questions, download them from our Literature section.

Related Courses:
Conflict Resolution
Effective Tools
Expectation Setting
One-on-One Feedback